Privacy Policy

QASPAR DIGI-MO PRIVATE LIMITED ("QASPAR DIGI-MO", "AiFirstSocial", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using AiFirstSocial.

AiFirstSocial is a social media management platform that enables users and businesses to connect social media accounts, create and manage content, schedule and publish posts, monitor publishing activity, and manage their social media workflows from a single platform.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you use our website, applications, software, products and services (collectively, the "Services").

By accessing or using AiFirstSocial, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use AiFirstSocial, we may collect the following categories of information.

1.1 Account Information

When you create an AiFirstSocial account, we may collect:

• Name
• Email address
• Password or authentication credentials
• Company or organization name
• Profile information
• Contact information
• Account preferences
• Billing and subscription information

1.2 Social Media Account Information

When you connect a social media account to AiFirstSocial, we may receive information from that platform based on the permissions you authorize.

Depending on the platform and permissions granted, this may include:

• Social media account/profile information
• Page, profile or business account identifiers
• Access tokens or authorization credentials
• Content required to publish or manage posts
• Publishing and scheduling information
• Basic engagement or analytics information
• Media and other information necessary to provide the requested functionality

AiFirstSocial only requests and uses information that is reasonably necessary to provide the functionality you have requested.

Your use of connected social media platforms remains subject to their respective terms, policies and privacy practices.

1.3 Content You Provide

We may collect and process content that you upload, create, schedule or otherwise provide through AiFirstSocial, including:

• Text
• Images
• Videos
• Graphics
• Captions
• Hashtags
• Links
• Post drafts
• Scheduled posts
• Campaign information
• Social media publishing information

You retain ownership of your content, subject to the rights and licenses necessary for us to provide the Services.

1.4 Payment Information

If you purchase a paid subscription, payment information may be processed by our third-party payment service providers.

We generally do not store complete credit card or debit card numbers on our own servers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

1.5 Automatically Collected Information

When you access our Services, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Log information
• Pages or features accessed
• Usage information
• Approximate location derived from technical information
• Error and diagnostic information
• Cookies and similar technologies

We use this information to operate, secure, maintain and improve our Services.

2. How We Use Your Information

We may use collected information to:

• Create and manage your AiFirstSocial account
• Provide the Services you request
• Connect your authorized social media accounts
• Schedule and publish social media content
• Manage drafts and campaigns
• Provide analytics and reporting
• Process subscriptions and payments
• Provide customer support
• Communicate with you about your account
• Send service-related notifications
• Detect, investigate and prevent fraud, abuse and security incidents
• Maintain and improve the Services
• Develop new features and functionality
• Comply with applicable laws and legal obligations
• Enforce our Terms of Service
• Protect our rights, users and systems

We will not use connected social media account information for unrelated purposes without an appropriate legal basis or authorization.

3. Social Media Platforms and Third-Party Services

AiFirstSocial integrates with third-party social media platforms and service providers.

These may include platforms such as:

• Facebook
• Instagram
• LinkedIn
• X
• Other platforms supported by AiFirstSocial from time to time

When you connect a third-party account, you authorize AiFirstSocial to access the information and perform the actions permitted by the authorization you provide.

The availability and functionality of a particular integration may depend on the third-party platform.

Third-party platforms may change, restrict or discontinue their APIs, permissions or functionality without notice. AiFirstSocial is not responsible for changes made by third-party platforms.

Your use of third-party platforms is also governed by their own terms and privacy policies.

4. How We Share Information

We may share information with trusted service providers and other parties where necessary to operate AiFirstSocial.

These may include:

• Cloud hosting providers
• Database and infrastructure providers
• Payment processors
• Email and communication providers
• Analytics and monitoring providers
• Customer support providers
• Security and fraud-prevention providers
• Third-party social media platforms
• Professional advisers
• Government authorities or law-enforcement agencies where legally required

We do not sell your personal information as a business practice.

We may also share information if reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Protect our users
• Prevent fraud or abuse
• Protect our rights or property
• Investigate security incidents
• Facilitate a merger, acquisition, restructuring, financing or sale of assets

5. Your Social Media Credentials

AiFirstSocial does not ask you to provide your social media account password directly where the relevant platform supports an authorized authentication mechanism.

Where supported, authentication is performed through the relevant third-party platform's authorization process.

Access tokens and similar credentials may be stored or processed securely to enable authorized functionality.

You may revoke AiFirstSocial's access through the relevant social media platform or through AiFirstSocial where that functionality is available.

6. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss or destruction.

Security measures may include:

• Encryption in transit
• Access controls
• Authentication controls
• Secure infrastructure
• Monitoring and logging
• Regular security practices and reviews
• Restricted access to sensitive information

However, no internet-based service can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services
• Maintain your account
• Fulfill contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Prevent fraud and abuse
• Enforce agreements

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements and legitimate business needs.

8. Account Deletion

You may request deletion of your AiFirstSocial account and associated personal information by contacting our support team.

Certain information may be retained where required by law or reasonably necessary for legitimate purposes such as fraud prevention, dispute resolution, security or accounting requirements.

Deleting your AiFirstSocial account may also disconnect your connected social media accounts and may result in deletion of scheduled or stored content associated with your account.

9. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of information
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Raise a privacy-related complaint or grievance

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

10. Cookies and Similar Technologies

AiFirstSocial may use cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Maintain security
• Understand product usage
• Improve performance
• Measure website and product activity

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

11. Children's Privacy

AiFirstSocial is intended for business and general adult use and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12. International Data Processing

Depending on the service providers and infrastructure used by AiFirstSocial, information may be processed or stored in countries outside India.

Where required, we will take appropriate measures to handle personal information in accordance with applicable data protection laws.

13. Business Transfers

If QASPAR DIGI-MO PRIVATE LIMITED is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, information associated with the Services may be transferred as part of that transaction, subject to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may notify users through the Services, email or other appropriate means.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.

15. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or your personal information, please contact:

QASPAR DIGI-MO PRIVATE LIMITED
Product: AiFirstSocial
Email: privacy@aifirstsocial.com
Support: support@aifirstsocial.com
Website: https://aifirstsocial.com

For privacy-related requests, please include sufficient information for us to identify your account and understand your request.

This Privacy Policy should be read together with the AiFirstSocial Terms of Service.